ORDERS IN AUSTRALIA
COURIER SHIPPING (Australia Only)
Courier delivery is from a low AU $6.95 (Retail Customers)
This includes tracking, Standard Delivery times and an 'Authority to Leave'.
Delivery Time - typically 2 to 7 Business Days (May be longer to some regional areas)
EXPRESS POST (Australia Only)
If you would like fast delivery on your order, we offer Australia Post Express Post starting from $11.35. (Retail Customers).
We will ship your order within 1-2 business days and once your order is processed, it will be received within 1 to 3 days (depending on your postcode). Not all areas of Australia are within the 'Next Day' overnight delivery network. You can check your postcode at this link. Our shipping 'from' postcode is 4220.
Orders over $30 are eligible for discounted Express Shipping within Australia starting at only $6.95, so you'll get your order faster for less!
Delivery Time - typically 1 to 3 Business Days (May be longer to some areas)
Auspost Letter - NO TRACKING (Australia Only)
We also offer small order shipping on up to 4 pairs of shoelaces at a cost of $2.50.
This shipping method will see your shoelaces arrive at your mailbox or PO Box within 2 to 10 Business Days, but does not contain tracking. Please select this lower cost method of shipping only if you are prepared to wait to receive your order and understand that, as there is no tracking included with this service, we are unable to update you on your delivery status or replace the order if it goes missing in the mail.
Delivery Time - typically 2 to 10 Business Days (May be longer to some regional areas)
Have you checked your address details are correct? We rely on our customers to enter their correct shipping address details and as such, strongly suggest that they double check the address details that they've entered. We can only ship to the address that our customers supply, if the address is entered incorrectly and we are not contacted by the customer to correct it before the order is despatched, replacement costs will be the responsibility of the customer.
If delivery is to a business or work address, please supply the name of the business in the 'Company' shipping field of your order. This avoids any confusion when multiple businesses are located at the same address.
We ship within Australia only.
Shipping within Australia
- We process orders within 1 to 2 business days
- Free delivery applies to standard shipping. Express Post delivery options are available at an extra cost and can be selected at check out. Express delivery means that your order will be delivered faster once dispatched; processing time remains the same.
- Within Australia, your delivery should be received within 2 to 10 business days, regional areas may take longer. Please allow up to 10 working days to receive an order. Orders made with Trackable Shipping methods will have tracking numbers provided on your shipping confirmation email which can be used to track your order. 'Auspost Letter - NO TRACKING' shipping, does not contain tracking.
- 'Auspost Letter - NO TRACKING' deliveries are sent as a letter to your mailbox or PO Box. It contains no tracking and as such, will be unable to be located should they go missing. The customer acknowledges this and understands that we are unable to replace items if this low-cost shipping method is utilised.
- Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect. If the order is returned to us as undeliverable, a fee will be charged to resend the order.
- Delivery within Australia is free for orders over AU $30.00 (excluding shipping).
- Missing or nondelivered parcels need to be reported to us within 30 days.
- We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.
Processing and Out of stock Items
We process orders within 1 to 2 business days and your order will be dispatched as soon as possible within that time frame. Our dispatch operates Monday to Friday. We process orders as fast as possible, but dispatch may be delayed during peak times.
In the event that an order is placed for an out of stock item, you will be contacted as quickly as possible. You may choose to wait for the item to come into stock, choose an alternative item, or to receive a refund for the item. Please note that we stock some end-of-line and limited edition items and not all items will be restocked.
All stock is offered for sale on the basis of availability and NO Raincheck are offered unless indicated otherwise.
The Online Store may indicate available stock which may for whatever reason be unavailable for sale. We will contact you should this occur and offer you a suitable replacement or a refund. We will never send replacement stock without your consent.