COVID-19 Update: We take the safety and the health of our customers and community seriously and have been following the directives from federal, state and local governments. Based on the current advice, we will continue to trade until we are advised otherwise, or interruption to logistics occurs. All our stock is Australia based but to manage operations, currently we will offer only STANDARD shipping on all orders, NO Express Post.
We wish you and your family well and will endeavour to keep you as up-to-date as possible as things change and thank everyone for your support during this time.
In these uncertain times, we suggest getting orders sent to your home address as directives by the government for businesses to close are changing daily and may result in your order being undeliverable.
HOW WE GET YOUR ORDERS TO YOU.
FREE STANDARD SHIPPING (Shoelaces) (Retail Customers only)
Order a little or order a lot, when ordering shoelaces if you select our Standard Shipping, you'll get it for FREE.
Smaller orders are typically sent as a Standard Letter and will be delivered to your mailbox or PO Box. Larger orders may be sent via Courier or Auspost Parcel Post to your delivery address.
IMPORTANT for FREE SHIPPING: Smaller orders will be mailed as a standard letter to your home, business or PO Box and DOES NOT contain tracking. FREE SHIPPING small orders sent to Parcel Lockers will likely be redirected to your 'mailing' address by Auspost.
Delivery Time - typically 2 to 7 business days but may be up to 10 business days to some areas.
These delivery time estimates are provided by our shipping partners and are to be used as a guide only.
Have you checked your address details are correct?
We rely on our customers to enter their correct shipping address details and as such, strongly suggest that they double check the address details that they've entered. For any orders that are undeliverable due to incorrect address we will contact you to advise and arrange alternative delivery details. Undeliverable and uncollected items will incur a delivery fee for re-shipping, which includes orders sent by Free Shipping.
If shipping address corrections are required, please notify us ASAP and let us know any updates (as corrections made in your account will only apply to future orders). Corrections to addresses can be made only if the item has not yet been dispatched.
Are you shipping to your workplace?
Small orders with Free Shipping are mailed as a standard letter. Please consider this when shipping to a workplace in a multistory building, as this may not be where they receive their mail and the order may be returned to us.
For bulk orders, if delivery is to a business or work address, please supply the name of the business in the 'Company' shipping field of your order. This avoids any confusion when multiple businesses are located at the same address or on the same floor of a multi-storey building.
Are you shipping to a parcel locker?
Small orders with Free Shipping are mailed as a standard letter. Small orders sent to Parcel Lockers will likely be redirected to your 'mailing' address by Auspost.
Order Status & Tracking
If the delivery method required to ship your order includes tracking, you will be notified of the tracking number via the 'your order has been dispatched' email sent to the email address you used to complete your order. If you have not received a dispatch email, please check your spam/junkmail and add us to your accepted recipients list. If no tracking number is available in your account for your order, it means that the order was sent as a standard letter.
We ship within Australia only.
SHIPPING AND DELIVERY TERMS
Shipping within Australia
Processing and Out of stock Items
We process orders within 1 to 2 business days and your order will be dispatched as soon as possible within that time frame. Our dispatch operates Monday to Friday. We process orders as fast as possible, but dispatch may be delayed during peak times.
In the event that an order is placed for an out of stock item, you will be contacted as quickly as possible. You may choose to wait for the item to come into stock, choose an alternative item, or to receive a refund for the item. Please note that we stock some end-of-line and limited edition items and not all items will be restocked.
All stock is offered for sale on the basis of availability and NO Rainchecks are offered unless indicated otherwise.
The Online Store may indicate available stock which may for whatever reason be unavailable for sale. We will contact you should this occur and offer you a suitable replacement or a refund. We will never send replacement stock without your consent.