Shipping Information

 

All orders are sent from our warehouse on the Gold Coast and we offer 3 delivery options.


 

FREE STANDARD SHIPPING (Shoelaces only)

CHEAPEST DELIVERY ( 5 to 15 business days )

  • DUE TO COVID, AUSPOST POSTAGE TIMES ARE TAKING LONGER THAN USUAL FOR ALL ONLINE STORES.
    THIS OPTION IS FOR CUSTOMERS WHO ENJOY FREE DELIVERY AND ARE HAPPY TO WAIT FOR THEIR ORDER

  • Smaller orders are sent as a Standard Letter and will be delivered to your mailbox or PO Box and WILL NOT contain tracking
  • Small orders addressed to Parcel Lockers will be redirected to your 'mailing' address by Auspost
  • Larger orders are sent via Auspost Parcel Post to your delivery address
  • If you require your order sooner than 15 business days, your best delivery options are PARCEL POST or EXPRESS POST

 



PARCEL POST DELIVERY - $6.95

STANDARD DELIVERY ( 3 to 5 business days )

  • THIS OPTION IS FOR CUSTOMERS WHO ENJOY RECEIVING THEIR ORDERS SOONER, RATHER THAN LATER AND HAVE IT TRACKED ALONG ITS JOURNEY

 



EXPRESS POST DELIVERY - $12.20

FASTEST DELIVERY ( 2 to 4 business days )

  • THIS IS THE QUICKEST DELIVERY OPTION WITH THE PARCEL BEING TRACKED ALONG ITS JOURNEY
  • Express Post is not currently guaranteed for shipping times by Auspost due to higher than normal demand on their system
  • Delivery times for Express post is quicker than standard Parcel Post items 

 



SHIPPING AND DELIVERY TERMS

Shipping within Australia

  1. Currently we process orders within 1 to 2 business days.
  2. Free Shipping is sent via the most suitable method available for the size of your order, which may include non-tracked methods.
  3. Within Australia, standard delivery should be received within 5 to 15 business days, some areas may take longer. Due to our carriers COVID-19 delivery delays, please allow up to 15 working days to receive an order. 
  4. An email will be sent to you upon dispatch of your order. If you are not receiving our emails, please check your spam or junkmail folder and add us to your list of approved recipients.
  5. Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect or mail is not received at that address. If the order is returned to us as undeliverable or uncollected, a fee will be charged to resend the order, or you may opt for a refund, minus the cost to us of the original delivery. Free Shipping items still incur a cost to us for incorrect addressing and will be charged accordingly.
  6. If shipping address corrections are required, please notify us ASAP and let us know any updates (as corrections made in your account will only apply to future orders). Corrections to addresses can be made only if the item has not yet been dispatched.
  7. Missing or non-delivered parcels need to be reported to us within 30 days.
  8. We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party. Due to COVID-19 delivery times are estimates only and rely on our delivery network to manage demand.
  9. Change of mind returned orders will incur the original shipping cost for delivery.

Processing and Out of stock Items

  • We process orders within 1 to 2 business days and your order will be dispatched as soon as possible within that time frame.
  • Our dispatch operates Monday to Friday. We process orders as fast as possible, but dispatch may be delayed during peak times.
  • In the event that an order is placed for an out of stock item, you will be contacted as quickly as possible. You may choose to wait for the item to come into stock, choose an alternative item, or to receive a refund for the item.
  • Please note that we stock some end-of-line and limited edition items and not all items will be restocked.


Rainchecks

  • All stock is offered for sale on the basis of availability and NO Rainchecks are offered unless indicated otherwise.
  • The Online Store may indicate available stock which may for whatever reason be unavailable for sale. We will contact you should this occur and offer you a suitable replacement or a refund.
  • We will never send replacement stock without your consent.