SHIPPING AND DELIVERY TERMS
Shipping within Australia
- We process orders within 1 to 2 business days
- Free Shipping is sent via the most suitable method available for the size of your order, which may include non-tracked methods, such as a standard letter. If tracking is required on your order, please select the 'PARCEL POST' in the shopping cart or at checkout.
- PARCEL POST delivery applies to Standard Shipping methods.
- Express Post delivery options are available at an additional cost and can be selected at the shopping cart or at the check out.
- Express delivery means that your order will be delivered faster once dispatched; processing time remains the same.
- Within Australia, due to COVID-19 standard delivery should be received within 5 to 15 business days, some areas may take longer. Please allow up to 15 business days to receive an order.
- An email will be sent to you upon dispatch of your order. If you are not receiving our emails, please check your spam or junkmail folder and add us to your list of approved recipients.
- Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect or mail is not received at that address. If the order is returned to us as undeliverable or uncollected, a fee will be charged to resend the order, or you may opt for a refund, minus the cost to us of the original delivery. Free Shipping items still incur a cost to us for incorrect addressing and will be charged accordingly.
- If shipping address corrections are required, please notify us ASAP and let us know any updates (as corrections made in your account will only apply to future orders). Corrections to addresses can be made only if the item has not yet been dispatched.
- Missing or non-delivered parcels need to be reported to us within 30 days.
- We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.
- Change of mind returned orders will incur the original shipping cost for delivery.
Have you checked your address details are correct?
We rely on our customers to enter their correct shipping address details and as such, strongly suggest that they double check the address details that they've entered. For any orders that are undeliverable due to incorrect address we will contact you to advise and arrange alternative delivery details. Undeliverable and uncollected items will incur a delivery fee for re-shipping.
If shipping address corrections are required, please notify us ASAP and let us know any updates (as corrections made in your account will only apply to future orders). Corrections to addresses can be made only if the item has not yet been dispatched.
If delivery is to a business or work address, please supply the name of the business in the 'Company' shipping field of your order. This avoids any confusion when multiple businesses are located at the same address or on the same floor of a multi-storey building.
Processing and Out of stock Items
We process orders within 1 to 2 business days and your order will be dispatched as soon as possible within that time frame. Our dispatch operates Monday to Friday. We process orders as fast as possible, but dispatch may be delayed during peak times.
In the event that an order is placed for an out of stock item, you will be contacted as quickly as possible. You may choose to wait for the item to come into stock, choose an alternative item, or to receive a refund for the item. Please note that we stock some end-of-line and limited edition items and not all items will be restocked.
All stock is offered for sale on the basis of availability and NO Raincheck are offered unless indicated otherwise.
The Online Store may indicate available stock which may for whatever reason be unavailable for sale. We will contact you should this occur and offer you a suitable replacement or a refund. We will never send replacement stock without your consent.